1. Scope of validity
Purchase orders received by Lefay Resorts srl, having its registered office in Via Santigaro, 4 25010 San Felice del Benaco (BS), and made on-line through the www.lefayshop.com homepage, are regulated exclusively by the following general terms and conditions of contract, and have to be made according to the procedures in force at the time the order is placed.
The text may be downloaded by the customer to his/her own PC or printed. Lefay Resorts srl will not acknowledge any different conditions set out by the customer, unless it has previously approved them in writing.
2. Availability and main characteristics of products
All the characteristics of products available for order, including the sales price, are indicated on the website www.lefayshop.com and may be viewed when filling out the order, before concluding the agreement.
All sales prices include VAT.
Should one or more products not be available (despite the fact that the automatic order confirmation is sent) Lefay Resorts shall contact the customer and inform him/her that the requested products are partially or totally unavailable. Moreover, Lefay Resorts undertakes to notify the details of the updated order (available products and quantities) and the correct amount due, or else shall inform the customer that, due to the unavailability of the purchased products, the order and the amount due by credit card have been cancelled.
3. Conclusion of the agreement
The applicable product prices shall be those published on the website at the time the order is placed; customers are requested to fill out the purchase order form when placing an order.
The agreement between Lefay Resorts srl and the customer shall be deemed concluded upon written confirmation by Lefay Resorts srl of the purchase order received from the customer. When placing an order, customers are requested to duly fill out the apposite form in all its parts and send it to Lefay Resorts srl, that shall accept the order by sending an order confirmation email to the customer.
Only the order confirmation by Lefay Resorts srl entitle customers to receive the goods.
4. Delivery of goods
Unless otherwise agreed by the parties, Lefay Resorts slr shall deliver its goods to the address indicated by the customer in the relevant order form.
Upon delivery of the goods by Lefay Resorts srl, or one of its representatives, to the forwarding agent, the customer shall become liable for any risk concerning the goods – also in case of partial delivery.
Unless otherwise agreed between the parties, with regards to any delivery terms, Lefay Resorts srl shall deliver the goods within 30 days from receipt of the order confirmation.
Lefay Resorts ensures fast delivery (6/7 days) and, in any case, within 30 days from the order confirmation date.
5. Shipping costs
Lefay Resorts srl shall deliver its products exclusively within the European Union, by means of duly appointed forwarding agents. For further details concerning shipping costs, kindly click here.
The purchase price becomes due immediately, upon order confirmation. The applicable product prices shall be those in force at the time the order is received.
Payment shall be made by credit card. Lefay Resorts srl accepts Visa, Master-/Eurocard, American Express and Mastercard. Credit card data shall be entered when placing the order, directly on the web page. Data will be transmitted directly to our server, over a secure connection (128-bits SSL encryption). As soon as the transaction is completed, data will automatically be deleted from the server. This way we can ensure maximum security. Naturally, it is also possible to provide the credit card details by phone.
7. Right of withdrawal
According to art. 64 of Leg. Dec. 206/2005, the customer shall have the right to withdraw from the contract, without incurring any penalty, within 10 days from receipt of goods, by sending a written notice by means of a registered letter with acknowledgement of receipt, addressed to Lefay Resorts srl, having its registered office in Via Santigaro 4, 25010 San Felice del Benaco (BS). The notice may also be sent by e-mail, telefax or telegram, and must be confirmed within the following 48 hours, by means of a registered letter with acknowledgement of receipt, sent to the same address, specifying the products purchased, the relating order number and the intention to withdraw from the purchase.
ATTENTION: The right of withdrawal may be exercised only if the goods are unused and perfectly intact. Therefore, packages that are returned, must be unopened, their cover must not have been removed, even partially, and they must not show any signs of tampering. Lefay Resorts srl shall not be liable for possible damages to the products, occurring when goods are returned. The costs for returning the goods, which shall be returned within 10 days from receipt of products, are to be borne by the customer. Should Lefay Resorts srl receive any returned goods which are damaged or tampered, is shall not refund the amount paid to purchase the goods.
8. Non-conformity and Returns Policy
In the exceptional event that one or more products are delivered incorrectly or show lack of conformity, the customer may request the replacement within 48 hours after receiving the goods.
ATTENTION: In order to exercise this right, the customer shall send a written notice by means of a registered letter with acknowledgement of receipt to Lefay Resorts srl with registered office in Via Santigaro, 4, 25010 San Felice del Benaco (BS).
The notice, which shall preferably include pictures of package and products, may also be sent by e-mail, telefax or telegram, and must be confirmed within the following 48 hours, by means of a registered letter with acknowledgement of receipt, sent to the same address, specifying the products purchased, the relating order number and the intention to withdraw from the purchase.
If possible, the customer shall return the products. The costs of returning, which shall be made within 10 days of receipt, are to be borne by the customer.
9. INFORMATION* ON THE PROCESSING OF PERSONAL DATA in accordance with Articles 13/14 EU Regulation 2016/679 “General Data Protection Regulation”
Pursuant to Articles 13/14 EU Regulation 2016/679, the data controller company wishes to inform you that it will handle personal data provided by you or referable to you in accordance with the provisions set out by the law.
The regulation states that the processing of your personal data (personal details, place of residence, contact details, email, mobile, data relating to preferences, information relating to the booking, to your stay, navigation data etc.) will be characterised by principles of accuracy, permissibility, transparency and privacy protection.